Thank you for participating in the KrogerFeedback survey.
We are focused on the betterment of the customer experience and consider your feedback to be of high value.
Every year, Kroger surveys customers who have recently visited our stores.
The survey is designed to learn more about your shopping experience and gather ways to enhance your visits.
Your feedback is essential in helping us find the areas that need improvement to make shopping more convenient for you.
Kindly take a moment to share your experience at Kroger. We greatly value the time and effort spent in providing us with your feedback.
The survey contains several questions that help Kroger find out about your customer experience.
Some questions might contain scales that you can use to rate the experience.
In addition to that, you will also be provided with a text box where you can describe your concerns in detail.
The questionnaire covers areas that directly affect the customer’s satisfaction. These questions can directly help us identify where we need to improve.
Further, the survey asks you about every kind of product you bought to analyze customer satisfaction in each department.
Thus the survey aims to find out every little detail about the customer’s experience such as their opinion on each department, the availability and quality of products, how likely they are to return to the store, if they faced any issues during their visit, and how they felt about the employees.