If you can’t find the survey entry ID on your receipt, you can still utilize certain information printed on the receipt to participate in the survey. Typically, a receipt includes the date, time, and entry ID at the bottom.
If the entry ID is missing, please enter the following details:
- Store Phone Number:
- Date:
- Time:
Details to Start the Survey without Entry ID
- Store Phone Number (Located at the top of the receipt)
- Date (Printed on the purchase receipt)
- Time (Printed on the receipt in hours and minutes)
Once you click on start survey, you will be directed to a page with the survey questionnaire, which takes about 5–10 minutes to complete.
To learn more about the questions that might be asked in the survey, refer to this link.
Frequently Asked Questions
Can I take the survey without an entry ID?
Yes, you can participate by entering the store phone number, date, and time.
What if my receipt with the Entry ID is missing? How do I proceed?
Your receipt is necessary to enter the information, so please make sure to keep it safe.
Where is my Entry ID located?
The entry ID is usually located at the bottom of the receipt.
I’m getting an error: “Please enter your entry ID exactly as it appears on your receipt.” What do I do?
Double-check your entry ID before entering it into the survey.
Why is my entry ID missing on my receipt?
Sometimes these details may be overlooked by the store. You can inquire at the store or contact customer support for further assistance.
How do I contact customer support about my missing survey entry ID?
You can directly report the issue to Kroger customer support via this link.
Can I request a duplicate receipt with the entry ID included?
Yes, you can revisit the store, explain the situation, and request a duplicate receipt.